Refund and Cancellation Policy

This policy explains how cancellations and refunds work for a Kakile subscription. It is part of our Terms of Service and applies from September 19, 2026.

The free trial

New clinics may try Kakile free for a limited time, without payment details. To keep using Kakile after the trial, the clinic chooses a plan and pays its invoice.

Payment

A subscription is paid in advance, for a month or a year. You pay each invoice by one of the methods the subscription page offers, online or in cash.

Cancellation

The owner can cancel at any time from the subscription page. The clinic keeps access until the end of its current period, and no new invoices are issued.

Refunds

Payments are non-refundable, including for any unused part of a period, unless we decide otherwise or the law requires a refund. To ask for a refund, email support@kakile.app with the invoice details. If we approve it, we return the money by the original payment method or another method we agree with you.

Unpaid invoices

If an invoice is not paid on time, we may limit or lock the clinic's access until it is paid. Access returns once the payment is recorded.

Contact

Email us at support@kakile.app or call us on +964 776 382 2000.